Support
Questions, bug reports, and privacy requests all go to the same address.
Email us
If something is not working, tell us your iPhone model, your iOS version, and what you tapped just before it went wrong.
Common questions
A label does not open when scanned
Always current labels stop working when they expire or are revoked. Fixed-list labels stop working after their expiry date. The phone scanning the label needs an internet connection to open the page. To fix it, make a new label from the bag's menu in the app.
An Always current label shows an old list
The app sends the new list a few seconds after you stop packing, as long as the phone is online. If the phone was offline, open the app once it is connected.
I forgot a label's PIN
The PIN is not saved anywhere, so it cannot be recovered. Make a new label for that bag and choose a new PIN.
My trips are not on my other device
Both devices need to be signed in to the same Apple account, with iCloud turned on for 7K PackList in the device's iCloud settings. Changes usually arrive within a minute when both devices are online.
I bought the app on another device
Use Restore Purchases in the app's Settings, signed in with the Apple account you bought it with.
I want a refund
Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com.
I want to delete my data
Your lists are in your own iCloud account, not with us. Deleting a trip in the app removes it everywhere. To remove everything, delete the app and then delete its data in your device's iCloud settings. Revoke any Always current labels in the app first if you want them gone before they expire.